Discover & Select

Discover and select the accounts that use your address

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The answers to all your questions

Users

How to contact Monadd?


You can contact Monadd via email, chat or book a time to speak with us.

Contact us via the chat window by clicking on the chat icon on the right hand corner of your screen.

Email us your question at support@monadd.io.

Book a time to speak to us via this function.




How do I know my data is safe?


We are structuring our data according to the Information Commissioner's Office and comply with GDPR regulations. We also protect your data and keep it private, meaning we don't use your data for any other purpose other than identifying your providers and communicate with them. We have an easy-to-read Privacy Policy that explains and outlines all the tools we use: https://monadd.io/privacy-policy




I want to work with the Monadd team. How do I contact them or find career postings?


We're happy to see you're curious about working with us. The best way to enquire about career opportunities is to send us a message at hello@monadd.io with a short message on why you want to work at Monadd and more about your background.

We look forward to hearing from you.




I'm a user and encountered an error or bug. How do I share it with Monadd?


Thank you for being a beta tester. Please send a screenshot of the error you are experiencing and share it via the support chat or send it to support@monadd.io.

Thank you for helping us improve our service.




I want to suggest a new feature for Monadd. How do I do that?


We're looking to hear about the features you have in mind. Please add them in the comments below. We may reach out to you to enquire more about it too.




What do you do with the access to my email?


We use our technology to discover your accounts from your inbox, and better yet, we take a privacy-first approach.

We ask to have a read permission for your inbox because it's the most limited permission we can use to discover your providers. Monadd never reads any of your emails. We only get very limited information (like service provider email address) from an already filtered list of emails. The content of your emails never leaves the Gmail server.





Frequently Asked Questions

 

Service Providers

What are the various ways by which user address info is captured and displayed to the service provider?


We capture new user information via direct input from the user. We present it to the service provider via a one time page on our web app.




How can I integrate with Monadd?


At the moment integration with Monadd's is possible through the partner program. Click here to apply.




I can't transfer an address based on a request from you, what should I do?


If you have any issues updating the user's new address details please give us a call, chat with us, or enter a support ticket. We will be in touch to support you in updating the user's information.

Please let us know if you require additional information from the user. We want our user's support, satisfaction and maintain the moving process seamless to make moving easier.




How do you guarantee your email notifications are secured?


We have implemented SPF (Sender Policy Framework), DKIM (DomainKeys Identified Mail) and DMARC (Domain-based Message Authentication Reporting & Conformance) permissions to ensure our email connections are secure, authenticated and are able to avoid spoofing, forgery, and prevent spam. In addition, we use Transport Layer Security (TLS) that uses encryption to protect the transfer of data and information. For more on our security go to www.monadd.io/security




What are the benefits of partnering with Monadd?


We help your company save time, money and resources by taking care of the admin of updating customer information when they move so you can focus on more important aspects of your business. Additionally, we provide you with the most up to date information of your customers addresses so you can accurately target customers for new contracts and promotions, boosting your top line while providing a better customer experience overall.




Is there an eligibility criteria to partner with Monadd?


Monadd welcomes any provider who provides services to individuals in the UK.




What do I need to do?


We provide webhooks where you can define endpoints that we will ping on user action. We have a standardized response format we expect the endpoint you expose to us to return so we know that the action was successful. We have a number of ways to authenticate ourselves and identify the user on behalf of whom the action is taken. Your endpoint will need to confirm to one of those.




Are there special requirements for integration?


We provide a service for individuals to inform their service providers of address changes when they move via our web platform. Hence, we require a specific authentication process to enable transfer and update of customer address info by you.




What if I don't have these requirements?


We will work with you and your tech team to implement a bespoke API.




Why should I partner now?


By becoming a partner now, you will join our early adopter program where you will receive discounted integration fees and other perks such as early access to upcoming feature releases.




Where do I start?


Reach out to our Partnerships team at partnerships@monadd.io and we'll get you started.





Frequently Asked Questions

 

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