Question 1

How to contact Monadd?

Accepted Answer

You can contact Monadd via email, chat or book a time to speak with us.

Contact us via the chat window by clicking on the chat icon on the right hand corner of your screen.

Email us your question at support@monadd.io.

Book a time to speak to us via this function.

Question 2

How do I know my data is safe?

Accepted Answer

We are structuring our data according to the Information Commissioner's Office and comply with GDPR regulations. We also protect your data and keep it private, meaning we don't use your data for any other purpose other than identifying your providers and communicate with them. We have an easy-to-read Privacy Policy that explains and outlines all the tools we use: https://monadd.io/privacy-policy   In addition, learn more about Security and our Data Ethics Principles.

Question 3

I want to work with the Monadd team. How do I contact them or find career postings?

Accepted Answer

We're happy to see you're curious about working with us. The best way to enquire about career opportunities is to send us a message at hello@monadd.io with a short message on why you want to work at Monadd and more about your background.

We look forward to hearing from you.

Question 4

I'm a user and encountered an error or bug. How do I share it with Monadd?

Accepted Answer

Thank you for being a beta tester. Please send a screenshot of the error you are experiencing and share it via the support chat or send it to support@monadd.io.

Thank you for helping us improve our service.

Question 5

I want to suggest a new feature for Monadd. How do I do that?

Accepted Answer

We're looking to hear about the features you have in mind. Please add them in the comments below. We may reach out to you to enquire more about it too.

Question 6

What do you do with the access to my email?

Accepted Answer

We use our technology to discover your accounts from your inbox, and better yet, we take a privacy-first approach.

We ask to have a read permission for your inbox because it's the most limited permission we can use to discover your providers. Monadd never reads any of your emails. We only get very limited information (like service provider email address) from an already filtered list of emails. The content of your emails never leaves the Gmail server.

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