Discover & Select

Discover and select the accounts that use your address

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The answers to all your questions

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Users

What are the various ways by which user address info is captured and displayed to the service provider?


We capture new user information via direct input from the user. We present it to the service provider via a one time page on our web app.




How can I integrate with Monadd?


At the moment integration with Monadd's is possible through the partner program. Click here to apply.




I can't transfer an address based on a request from you, what should I do?


If you have any issues updating the user's new address details please give us a call, chat with us, or enter a support ticket. We will be in touch to support you in updating the user's information.

Please let us know if you require additional information from the user. We want our user's support, satisfaction and maintain the moving process seamless to make moving easier.




How do you guarantee your email notifications are secured?


We have implemented SPF (Sender Policy Framework), DKIM (DomainKeys Identified Mail) and DMARC (Domain-based Message Authentication Reporting & Conformance) permissions to ensure our email connections are secure, authenticated and are able to avoid spoofing, forgery, and prevent spam. In addition, we use Transport Layer Security (TLS) that uses encryption to protect the transfer of data and information. For more on our security go to www.monadd.io/security




What are the benefits of partnering with Monadd?


We help your company save time, money and resources by taking care of the admin of updating customer information when they move so you can focus on more important aspects of your business. Additionally, we provide you with the most up to date information of your customers addresses so you can accurately target customers for new contracts and promotions, boosting your top line while providing a better customer experience overall.




Is there an eligibility criteria to partner with Monadd?


Monadd welcomes any provider who provides services to individuals in the UK.




What do I need to do?


We provide webhooks where you can define endpoints that we will ping on user action. We have a standardized response format we expect the endpoint you expose to us to return so we know that the action was successful. We have a number of ways to authenticate ourselves and identify the user on behalf of whom the action is taken. Your endpoint will need to confirm to one of those.




Are there special requirements for integration?


We provide a service for individuals to inform their service providers of address changes when they move via our web platform. Hence, we require a specific authentication process to enable transfer and update of customer address info by you.




What if I don't have these requirements?


We will work with you and your tech team to implement a bespoke API.




Why should I partner now?


By becoming a partner now, you will join our early adopter program where you will receive discounted integration fees and other perks such as early access to upcoming feature releases.




Where do I start?


Reach out to our Partnerships team at partnerships@monadd.io and we'll get you started.





Frequently Asked Questions

 

Service Providers

What are the various ways by which user address info is captured and displayed to the service provider?


We capture new user information via direct input from the user. We present it to the service provider via a one time page on our web app.




How can I integrate with Monadd?


At the moment integration with Monadd's is possible through the partner program. Click here to apply.




I can't transfer an address based on a request from you, what should I do?


If you have any issues updating the user's new address details please give us a call, chat with us, or enter a support ticket. We will be in touch to support you in updating the user's information.

Please let us know if you require additional information from the user. We want our user's support, satisfaction and maintain the moving process seamless to make moving easier.




How do you guarantee your email notifications are secured?


We have implemented SPF (Sender Policy Framework), DKIM (DomainKeys Identified Mail) and DMARC (Domain-based Message Authentication Reporting & Conformance) permissions to ensure our email connections are secure, authenticated and are able to avoid spoofing, forgery, and prevent spam. In addition, we use Transport Layer Security (TLS) that uses encryption to protect the transfer of data and information. For more on our security go to www.monadd.io/security




What are the benefits of partnering with Monadd?


We help your company save time, money and resources by taking care of the admin of updating customer information when they move so you can focus on more important aspects of your business. Additionally, we provide you with the most up to date information of your customers addresses so you can accurately target customers for new contracts and promotions, boosting your top line while providing a better customer experience overall.




Is there an eligibility criteria to partner with Monadd?


Monadd welcomes any provider who provides services to individuals in the UK.




What do I need to do?


We provide webhooks where you can define endpoints that we will ping on user action. We have a standardized response format we expect the endpoint you expose to us to return so we know that the action was successful. We have a number of ways to authenticate ourselves and identify the user on behalf of whom the action is taken. Your endpoint will need to confirm to one of those.




Are there special requirements for integration?


We provide a service for individuals to inform their service providers of address changes when they move via our web platform. Hence, we require a specific authentication process to enable transfer and update of customer address info by you.




What if I don't have these requirements?


We will work with you and your tech team to implement a bespoke API.




Why should I partner now?


By becoming a partner now, you will join our early adopter program where you will receive discounted integration fees and other perks such as early access to upcoming feature releases.




Where do I start?


Reach out to our Partnerships team at partnerships@monadd.io and we'll get you started.





Frequently Asked Questions

 

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